bigo 4dPrivacy Policy

This page describes what we collect when you use bigo 4d and how we keep that data protected. We collect personal information only when necessary to operate our platform, process your deposits and withdrawals, and comply with financial regulations. Your data is encrypted, stored securely, and never shared with third parties except where required by law or to process your transactions.

We understand that privacy matters. When you deposit via DANA, e-wallet, mobile banking, or bank transfer on bigo 4d, your payment details are handled with care. When you verify your identity for withdrawals, your documents are kept secure. This policy explains our practices in detail.

Our commitment is transparency. If you have questions about how we handle your data, contact our support team in English.

What data we collect on bigo 4d

We collect personal information in several categories. When you create an account on bigo 4d, we collect your email address, password, and basic contact information. We use this to set up your account and communicate with you about your account status.

When you deposit funds, we collect payment information — the payment method you choose (DANA, e-wallet, mobile banking, local payment, or bank transfer) and the amount. We do not store your full payment card or e-wallet credentials; instead, we work with secure payment processors who handle that data on our behalf.

Before your first withdrawal, we require identity verification. We collect a copy of your government-issued ID (national ID, passport, or driver's license) and confirm your phone number. We use this information to verify your identity and comply with financial regulations.

• Account information: email, password, name, phone number, address.
• Payment information: payment method, deposit and withdrawal amounts, transaction history.
• Identity documents: government ID, verification status.
• Usage data: games played, bets placed, account activity logs.
• Device information: IP address, browser type, device type (for security and fraud prevention).

How we use your data

We use your personal data for specific purposes. Your email and contact information allow us to communicate with you about your account, deposits, withdrawals, and service updates. Your payment information is used to process your deposits and withdrawals through our payment processors.

Your identity documents are used to verify your account before your first withdrawal. This verification protects your account and complies with financial regulations. Once verified, we retain your verification status but do not require re-verification for future withdrawals unless your information changes.

We use your usage data (games played, bets placed, account activity) to detect fraud, prevent abuse, and improve our platform. We also use this data to comply with our own terms of service — for example, to detect multiple accounts or automated bot activity.

Third-party processors and data sharing

We work with third-party payment processors to handle deposits and withdrawals on bigo 4d. When you deposit via online payment, e-wallet, mobile banking, local payment, or bank transfer, your payment information is shared with the relevant payment processor. These processors are bound by confidentiality agreements and use your data only to process your transaction.

We may also share your data with our hosting provider, who stores our servers and databases. Our servers may sit outside your jurisdiction; by using bigo 4d, you consent to your data being stored and processed outside Indonesia if necessary.

We do not sell your personal data to third parties. We share your data only where necessary to operate our platform, process your transactions, or comply with legal obligations.

Data security and encryption

We protect your personal data using industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment information is encrypted during transmission and storage. Your identity documents are stored securely and accessible only to authorised staff.

We recommend enabling two-factor authentication (2FA) on your bigo 4d account. 2FA adds an extra layer of protection by requiring a second code when you log in or request a withdrawal. Even if someone obtains your password, they cannot access your account without the 2FA code.

Your rights regarding your data

You have the right to access your personal data on bigo 4d. You can view your account information, payment history, and verification status in your account settings. You can also request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate data. If your contact information or identity details change, you can update them in your account settings. You have the right to request deletion of your data, subject to legal and regulatory requirements. Some data must be retained for financial compliance purposes.

Cookies and tracking

We use cookies on bigo 4d to remember your login status, store your preferences, and track your activity for security and fraud prevention. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use bigo 4d.

We do not use cookies to track you across other websites. Our cookies are used only on bigo 4d and are not shared with third parties.

How long we keep your data

We retain your personal data for as long as your account is active. If you close your account, we retain your data for a period required by financial regulations — typically several years — to comply with anti-money-laundering and tax obligations. After this period, we delete your data unless we are required by law to retain it longer.

Contact us about privacy

If you have questions about our privacy practices, how we handle your data, or your rights regarding your personal information, contact our support team. We are available in English and will respond to privacy inquiries within a reasonable timeframe.

Our services are available only where local law permits. Your privacy rights may vary depending on your jurisdiction. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions should verify their local data protection laws.

Our privacy commitment

We at bigo 4d are committed to protecting your privacy. We collect data only when necessary, use it only for stated purposes, and keep it secure. We do not sell your data, and we share it only with trusted processors and where required by law.

This privacy policy may be updated from time to time. We will notify you of material changes via email or through your account dashboard. By using bigo 4d, you acknowledge that you have read and understood this privacy policy.

If you have concerns about how we handle your data or if you believe we have not followed this policy, contact our support team. We take privacy seriously and are committed to resolving any concerns promptly.